Refund Policy.

If you are unhappy with your wine purchase in any way, we would love to hear from you so we can make it right!

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and rectify the situation for you.

To be eligible for a refund, we will ask for some information detailing why you are unhappy with your product, along with supportive images if applicable. You’ll also need the receipt or proof of purchase.

To start a refund, you can contact us at info@kyberdhillswines.com.au. 

You can always contact us with any questions or concerns relating to your product satisfaction at info@kyberdhillswines.com.au.

Refunds

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@kyberdhillswines.com.au.